Will my order be affected by COVID-19 restrictions?
What Shipping Methods Are Available?
We are operating as usual, though the post may take a day or so longer. To make things easier for you, we’re offering a 20% discount on the whole product range. Spend over £40 and delivery is FREE.
We generally use the Royal Mail Click & Drop service. This minimises the number of courier journeys. Parcels can be signed for if requested.
Do You Ship Internationally?
Yes. We have a sliding scale of delivery charges for overseas. Please EMAIL US (email@example.com link) if you have any questions about this or would prefer to send us your own pre-paid postage labels.
How Long Will It Take To Get My Package?
What Payment Methods Are Accepted?
We can accept an online payment via the shopping cart. We can also issue a Paypal invoice, or take a BACS transfer. As a last resort, we can accept a cheque. Please bear in mind that these other methods may delay the despatch of your precious parcel.
Is Buying On-Line Safe?
Your shopping car is managed by the tried-and-trusted WooCommerce system. This is the most popular shopping cart system in the world, powering over 30% of all eCommerce websites. It is very safe.
Orders & Returns
How do I place an Order?
Simply find the products you would like and add them individually to your basket. If you make a mistake, don’t worry – you can still edit your final order. When you have finished, check through your shopping cart, make any changes you like and click UPDATE. Select your method of payment and finish the purchase. If you have any concerns, EMAIL US (firstname.lastname@example.org link).
How Can I Cancel Or Change My Order?
Do I need an account to place an order?
No – but if you have an account, you can easily see what you have ordered, check previous orders and re-order things you like. With your permission, we can send you information about new products, and the occasional LOVE LETTER (link to NEWSLETTER SIGN UP) with discount codes and special offers.
How Do I Track My Order?
Your order will generate an email with a unique reference number. We use this to arrange delivery and you can track your order
How Can I Return a Product?
Email us (email@example.com link) to let us know if there’s a problem, and we will do everything we can to put things right. If you need to return a product, please contact us within 14 days of receiving your order and we will arrange an exchange or refund. It is your statutory right to cancel your order up to 14 days after the day you receive your products. You can also cancel your order at any time prior to the order being processed.